Assam CM explores Gujarat’s SWAGAT online grievance redressal system

Assam Chief Minister Himanta Biswa Sarma visited Gujarat’s SWAGAT Online system and received an in-depth briefing from Gujarat Chief Minister Bhupendra Patel and Deputy Chief Minister Harsh Sanghavi on the technology-driven approach adopted for online public grievance redressal.
The innovative initiative, launched in 2003 during Prime Minister Narendra Modi’s tenure as Gujarat Chief Minister, has emerged as a distinctive model of good governance and effective public grievance redressal.
The Assam Chief Minister expressed keen interest in the system and was highly impressed by its technology-enabled approach to resolving citizens’ grievances, a press release said.
Gujarat Chief Minister Bhupendra Patel and Deputy Chief Minister Harsh Sanghavi explained the complete functioning of the three-tier SWAGAT Online mechanism at the village, taluka and district levels. They informed the Assam Chief Minister that the grievance resolution rate for representations received through SWAGAT is more than 90 per cent.